Job Detail

Job Positions

Corporate Service Support Specialist

Informacion i Përgjithshëm

Shteti: Shqipëria

Zyrat Qendrore: Tirane

Vendi i punes: Tirane

Përshkrimi i Kompanisë: Vendi ku ndryshimi është mundësi për zhvillim dhe risi. Vendi ku njerëzit me ambicie për performancë të lartë, mund të shkojnë përtej të sotmes dhe të krijojnë të nesërmen.
Puno dhe rritu me "ONE"!

Përshkrimi i Pozicionit: First Line of contact and troubleshooting for fixed services of business/corporate customers. Receiving, prioritizing, following-up complaints with internal units and field units and actively resolving requests from our clients in a timely manner.

Detyrat Kryesore:

Provide first level of contact for fixed business customers via email or telephone.

First Line troubleshooter for fixed business customers (Internet, LAN, Wireless Connection, FO connections etc).

First Line of support for Field Technicians over the telephone.

Initiating, follow-up, escalation, and closures of TTs for all fixed business customer complaints (over the phone or by email).

Initiation of Trouble Tickets for all fixed business customers for field and fixed network (L2 support).

Follow up with customers, provide feedback and see problems through to resolution

Advanced notification of business customers for planned activities with impact on service (outages).

Follow-up and support for Big Corporate/Institutions Contracts.

Properly escalate unresolved queries to the next level of support.

Kërkesat për Pozicionin

Edukimi: University degree in Telecommunication Engineering, Electronic Engineering or equivalent

Eksperiencat: At least 1 year in the same profile/industry;

Aftësitë e Kërkuara: Good knowledge of methods for delivering telecommunication services like LAN L2/L3, Ethernet, SDH etc. Knowledge of Microsoft Office, SAP CRM, Jira, OTRS, ZTE Netnumen, UMP, MPLS, etc. Very Good knowledge of English language; Communicative, team player, problem solving; Willing to work under pressure Available to work overtime when necessary Strong client-facing and communication skills Advanced troubleshooting and multi-tasking skills Customer service orientation MTCNA, CCNA, similar certifications.

Kontrolloni se çfarë kërkon pozicioni dhe dorëzoni aplikimin tuaj. Ju lutemi të lexoni me kujdes të gjitha detyrat dhe specifikimet e lartpërmendura për pozicionet në dispozicion si dhe të hulumtoni në lidhje me informacionin që lidhet por nuk është përmendur më lart.

Data e fundit e aplikimit: 04/17/2025

Apliko Tani!