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Job Positions

Corporate Service Support Specialist

General Information

Country: Albania

Company HQ: Tirane

Job location: Tirane

Overall description of the company: A place where change means opportunity for progress and innovation. A place where people with the ambition for peak performance can go beyond what is today and create what is tomorrow.
Work and grow with “ONE”!

Purpose of Position: First Line of contact and troubleshooting for fixed services of business/corporate customers. Receiving, prioritizing, following-up complaints with internal units and field units and actively resolving requests from our clients in a timely manner.

Key Responsibilities:

Provide first level of contact for fixed business customers via email or telephone.

First Line troubleshooter for fixed business customers (Internet, LAN, Wireless Connection, FO connections etc).

First Line of support for Field Technicians over the telephone.

Initiating, follow-up, escalation, and closures of TTs for all fixed business customer complaints (over the phone or by email).

Initiation of Trouble Tickets for all fixed business customers for field and fixed network (L2 support).

Follow up with customers, provide feedback and see problems through to resolution

Advanced notification of business customers for planned activities with impact on service (outages).

Follow-up and support for Big Corporate/Institutions Contracts.

Properly escalate unresolved queries to the next level of support.

Job Requirements

Education: University degree in Telecommunication Engineering, Electronic Engineering or equivalent

Experience: At least 1 year in the same profile/industry;

Required Skills: Good knowledge of methods for delivering telecommunication services like LAN L2/L3, Ethernet, SDH etc. Knowledge of Microsoft Office, SAP CRM, Jira, OTRS, ZTE Netnumen, UMP, MPLS, etc. Very Good knowledge of English language; Communicative, team player, problem solving; Willing to work under pressure Available to work overtime when necessary Strong client-facing and communication skills Advanced troubleshooting and multi-tasking skills Customer service orientation MTCNA, CCNA, similar certifications.

Check what the job entails, and submit your application. Please be thorough in reading all the abovementioned duties and specifications for the available positions, as well as researching things which are related but not mentioned above.

Deadline: 04/17/2025

Apply Now!