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Job Positions

Social Media Support Specialist

General Information

Country: Albania

Company HQ: Tirane

Job location: Tirane

Overall description of the company: A place where change means opportunity for progress and innovation. A place where people with the ambition for peak performance can go beyond what is today and create what is tomorrow.
Work and grow with “ONE”!

Purpose of Position: Provide excellent support for customers with Social Media Channels; ensuring proper resolution of the request complaint and within time lines as per company KPIs.

Key Responsibilities:

Replying to customer requests on social media platforms;

Ensuring proper KPI achievements about timely and accuracy of problem solving;

Identify and delegate potential sales leads to TLM team;

Increase customer satisfaction by carefully understanding and addressing their needs .Achieving the required KPI’s;

Escalate customer issues to the appropriate teams and follow up for proper resolution;

Create reports and propose efficiencies and initiative for increasing customer satisfaction;

Job Requirements

Education: University degree.

Experience: At least 1 year in the Telecommunication field, Customer Care and social media experience.

Required Skills: Effective Communication, Problem Solving, Microsoft Office package, good team player, must have an excellent attitude towards their work and empathy for their customers' needs. They should also have excellent understanding and problem-solving skills to provide the information or solutions their customers need.

Check what the job entails, and submit your application. Please be thorough in reading all the abovementioned duties and specifications for the available positions, as well as researching things which are related but not mentioned above.

Deadline: 07/08/2025

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