Job Detail

Job Positions

Retention Specialist

Informacion i Përgjithshëm

Shteti: Shqipëria

Zyrat Qendrore: Tirane

Vendi i punes: Tirane

Përshkrimi i Kompanisë: Vendi ku ndryshimi është mundësi për zhvillim dhe risi. Vendi ku njerëzit me ambicie për performancë të lartë, mund të shkojnë përtej të sotmes dhe të krijojnë të nesërmen.
Puno dhe rritu me "ONE"!

Përshkrimi i Pozicionit: Handle and resolve complaints in accordance with the Complaints Handling Procedures. Handle contract termination request with the internal procedure of the department.

Detyrat Kryesore:

Effectively and accurately investigate requests within set timescales.

Ensure all requests logs are registered & are kept updated with all required information and actions taken.

Treat daily requests for post2pre/termination for B2C customers.

Analyze customer data and based on treatment schema prepare an accurate response for Shops & Customer (B2C).

Negotiate when needed with the customers that have requested the contract termination and try to keep them through offers according to the policies.

Handle the documents’ correctness and forms of contract termination/post2pre.

Check the MSISND status as charging manner, offers status, contract status of customers and inform Shops based on the flow.

Provide reports as appropriate both to internal and external usage.

Report to the superior any probable problems and look after for a valid and on time solution.

Provide ideas, suggestions, solutions based on daily/weekly/monthly analysis.

Support team members when is needed.

Assist the direct superior in any request made.

Other duties as per job responsibilities.

Kërkesat për Pozicionin

Edukimi: University degree.

Eksperiencat: 1 year preferable in similar areas of customer support.

Aftësitë e Kërkuara: Very good knowledge of Microsoft Office Package. Very good knowledge of the Company's services and offers. Very good communication and formal writing skills. Very good knowledge of English language. Very good negotiating skills. Ability to multi-task, prioritize and meet deadlines. Excellent analytical and problem-solving skills. Able to work with minimal supervision. Confidentiality. Team spirit. Availability: Work Overtime.

Kontrolloni se çfarë kërkon pozicioni dhe dorëzoni aplikimin tuaj. Ju lutemi të lexoni me kujdes të gjitha detyrat dhe specifikimet e lartpërmendura për pozicionet në dispozicion si dhe të hulumtoni në lidhje me informacionin që lidhet por nuk është përmendur më lart.

Data e fundit e aplikimit: 09/11/2025

Apliko Tani!