Answers politely and correctly to the customers’ demands thru inbound calls on Network, services, procedures and tariffs.

Informing politely and correctly the customers through outbound calls about the purpose of the campaigns as: billing, retention, marketing, satisfactions and on Network and services, procedures and tariffs.

Answers politely and correctly to the One Shops, Master Agent’s demands arrived thru inbound calls and SR on Network, services, procedures and tariffs.

Identify, support and solve different problems and complaints of customers according to the Call Center procedures and One policies.

Perform outbound calls for MMS/GPRS/Data & Fax service configuration.

Activation/ deactivation of customer service through E-Pos/Logica/provisioning Client according to the Call Center procedures.

Interact with other team for solving customer’s technical problems.

Activate and deactivate services using E-Pos/Logica/provisioning Client/BSCS application according to requests received through SR or calls from Shops & Customers.

Answers correctly to customers demand through social media.