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SoHo Retention Specialist

General Information

Country: Albania

Company HQ: Tirane

Job location: Tirane

Overall description of the company: A place where change means opportunity for progress and innovation. A place where people with the ambition for peak performance can go beyond what is today and create what is tomorrow.
Work and grow with “ONE”!

Purpose of Position: Responsible for retaining a defined business customer segment, through a structured retention approach, aiming at achieving retention targets, implementing/promoting customer-oriented approach and promoting company brand. The retention process will be managed from fixed position in the office and customer contacts will be done over the phone.

Key Responsibilities:

Negotiations and sales process (perform outbound calls).

Follow the structured negotiation approach for retention purposes on a predefined customer base.

Calling customers and to sell or update about the company’s products, services, or new launches mobile and fixed broadband.

Build the offer according to the prior approved tools – identify and explain the proposition relevant to the customer needs, defining the advantages of our offer compared to competitors Close the deals and deliver results as per assigned targets.

Follow the administrative processes (order records, equipment supplies, preparation of customer retention contracts) in order to provide the services to customers.

Use the proper systems to record the retention activities.

Direct the customer complains to appropriate department for solution to guarantee customer satisfaction and to actively prevent customer churn.

Responsible for signing the contract with the B2B customer on behalf of the company.

Other duties as requested from the supervisor.

Job Requirements

Education: University degree.

Experience: 1 year work experience in a relative functional area.

Required Skills: Excellent sales and negotiation skills. Good business sense. The ability to motivate and lead a team, ability to persuade and influence others. Excellent communication and strong interpersonal skills. Good planning and organizational skills. Initiative and enthusiasm. The ability to work calmly under pressure. Good and report writing skills. Knowledge of advertising and sales promotion techniques. Foreign language skills are increasingly useful.

Check what the job entails, and submit your application. Please be thorough in reading all the abovementioned duties and specifications for the available positions, as well as researching things which are related but not mentioned above.

Deadline: 05/22/2025

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