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Job Positions

Help Desk Specialist

General Information

Country: Albania

Company HQ: Tirane

Job location: Tirane

Overall description of the company: A place where change means opportunity for progress and innovation. A place where people with the ambition for peak performance can go beyond what is today and create what is tomorrow.
Work and grow with “ONE”!

Purpose of Position: Support One user for daily HW/SW troubleshoots/requests.

Key Responsibilities:

Installation and Configuration of new PC-s (Systems and Applications) & other IT equipment;

Implement and Maintain Access & Security policy on IT local user systems;

Performing Standby Duties as per company needs;

Install, configure, and support workstation software, hardware, printers, and phones;

Analyze staff needs, identify vulnerabilities, and boost efficiency and accuracy;

Execute systems and network design, documentation, implementation, testing, and administration, and ensure components meet business needs and work together seamlessly;

Implement applications and software upgrades and troubleshoot any performance issues;

Train employees in using software and hardware, and provide technical support when needed;

Other duties as per job responsibilities;

Other duties as requested from the supervisor.

Job Requirements

Education: University Degree in Electronic Engineering, Telecommunications, or equivalent.

Experience: At least 1 year of experience in this field.

Required Skills: One Local User support in case of hardware failure and software problems; Installation and Configuration of new PC-s (Systems and Applications) & other IT equipment; Implement and Maintain Access & Security policy on IT local user systems; Fluent in English both written and spoken; Performing Standby Duties as per company needs; Deep knowledge of operating systems, current equipment and technologies, enterprise backup and recovery procedures, and system performance monitoring tools Excellent interpersonal skills Ability to maintain confidentiality of company information Driving License Other duties as per job responsibilities.

Check what the job entails, and submit your application. Please be thorough in reading all the abovementioned duties and specifications for the available positions, as well as researching things which are related but not mentioned above.

Deadline: 04/09/2025

Apply Now!