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Job Positions

CRM and Order Management Specialist

General Information

Country: Albania

Company HQ: Tirane

Job location: Tirane

Overall description of the company: A place where change means opportunity for progress and innovation. A place where people with the ambition for peak performance can go beyond what is today and create what is tomorrow.
Work and grow with “ONE”!

Purpose of Position: To manage CRM and Order Management applications, ensuring their smooth operation, supporting new integrations, and maintaining high service availability.

Key Responsibilities:

Operate and Maintain CRM and Order Management Applications for Mobile and Fix: assure high service availability.

Ensure correct completion of all customer orders: take corrective actions and follow up with the Vendors for high level of support.

Operate and Maintain CPM Application: create and modify channel partner and sales representative users as per business requests.

Handle customer complaints related to CRM orders following the agreed SLA.

Perform configuration changes part of problem management and change management process.

Provide technical support for CRM related issues, diagnosing and resolving problems promptly.

Actively participate in company projects related to CRM and Order Management areas ensuring timely completion and alignment with business objectives.

Document CRM and Order Management processes & procedures applied in daily job.

Performing standby duty according to company procedures. Working overtimes and night hours.

Job Requirements

Education: University Degree Electronic Engineering, Computer Science, Information Technology.

Experience: At least 2 years of previous experience in the Telecommunication area preferable experience on CRM area.

Required Skills: Strong IT and telecommunications systems literacy, Basic knowledge of telecommunication ecosystems, Proficiency in Oracle SQL procedures, functions, and query programming. Familiarity with REST API, Good knowledge of English language, Excellent communication and teamwork abilities, Ability to manage multiple priorities and meet deadlines in a fast-paced environment.

Check what the job entails, and submit your application. Please be thorough in reading all the abovementioned duties and specifications for the available positions, as well as researching things which are related but not mentioned above.

Deadline: 03/04/2025

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