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Job Positions

Retention Specialist

General Information

Country: Albania

Company HQ: Tirane

Job location: Tirane

Overall description of the company: A place where change means opportunity for progress and innovation. A place where people with the ambition for peak performance can go beyond what is today and create what is tomorrow.
Work and grow with “ONE”!

Purpose of Position: Handle and resolve complaints in accordance with the Complaints Handling Procedures. Handle contract termination request with the internal procedure of the department.

Key Responsibilities:

Effectively and accurately investigate requests within set timescales.

Ensure all requests logs are registered & are kept updated with all required information and actions taken.

Treat daily requests for post2pre/termination for B2C customers.

Analyze customer data and based on treatment schema prepare an accurate response for Shops & Customer (B2C).

Negotiate when needed with the customers that have requested the contract termination and try to keep them through offers according to the policies.

Handle the documents’ correctness and forms of contract termination/post2pre.

Check the MSISND status as charging manner, offers status, contract status of customers and inform Shops based on the flow.

Provide reports as appropriate both to internal and external usage.

Report to the superior any probable problems and look after for a valid and on time solution.

Provide ideas, suggestions, solutions based on daily/weekly/monthly analysis.

Support team members when is needed.

Assist the direct superior in any request made.

Other duties as per job responsibilities.

Job Requirements

Education: University degree.

Experience: 1 year preferable in similar areas of customer support.

Required Skills: Very good knowledge of Microsoft Office Package. Very good knowledge of the Company's services and offers. Very good communication and formal writing skills. Very good knowledge of English language. Very good negotiating skills. Ability to multi-task, prioritize and meet deadlines. Excellent analytical and problem-solving skills. Able to work with minimal supervision. Confidentiality. Team spirit. Availability: Work Overtime.

Check what the job entails, and submit your application. Please be thorough in reading all the abovementioned duties and specifications for the available positions, as well as researching things which are related but not mentioned above.

Deadline: 09/11/2025

Apply Now!