24x7x365 Alarm monitoring and initiate troubleshooting process for all Mobile and Fix networks. Monitoring of some parts of IT network and Value-Added Services.

Use internal tools to report/record on technical troubles, traffic and no traffic affected events according to the relevant procedure.

Escalation of network faults and malfunctions to the next level via Phone, Email, and Trouble Ticket within 10 -15 minutes and according to the respective procedure.

Trouble Ticket Management: TT dispatching, following the issue until the case is closed.

Collect, analyze and report timely about the network alarms or problems.

First interface for the different problems, taking care about network and services availability and minimizing the time for fault diagnosis.

Coordinate and communication for troubleshooting between national/international partners and internal technical teams, regarding interconnection problems.

Coordination and control of sites access in Fix and Mobile network, opening and closing all the site visits of subcontractor employees or ONE employees.

Coordination/ maintain the appropriate communication channels within and outside Technology Division for keeping them informed about network incidents.

Report to Team Manager about any major trouble in the network. High Impact Events Interface within/outside company.

Replacing other people in the shift when requested by the Team Manager provides a shift handover for the oncoming shift and managers.

Compliance with company policies.

Participating in other activities of the Team.

Other duties as requested.