Job Detail

Job Positions

CRM and Order Management Specialist

General Information

Country: Albania

Company HQ: Tirane

Job location: Tirane

Overall description of the company: A place where change means opportunity for progress and innovation. A place where people with the ambition for peak performance can go beyond what is today and create what is tomorrow.
Work and grow with “ONE”!

Purpose of Position: Ensure CRM systems Development, Operation and Availability for One Albania Customers and Enterprise.

Key Responsibilities:

Operate and Maintain CRM (BOSS/SAP) and Order Management Applications: Ensure the correct operation of all customer orders. Take corrective actions and follow up with Vendors for high level of support.

Operate and Maintain CPM Application: Create and modify as per business requests channel partner and sales representative users.

Ensure smooth and efficient deployment pipelines and continuous integration processes.

Provide technical support for CRM-related issues, diagnosing and resolving problems promptly.

Monitor system performance and implement necessary updates and patches.

Actively participate in company projects related to CRM and Order processing areas ensuring timely completion and alignment with business objectives.

Conduct daily checks on order processing and monitor the process until the orders reach the final status.

Document CRM and Order Management processes & procedures applied in daily job.

Train end-users and team members on CRM functionalities and best practices.

Work closely with cross-functional teams including sales, marketing, and IT to ensure CRM meets business needs.

Communicate effectively with stakeholders to gather requirements and provide status updates.

Performing standby duty according to company procedures. Working overtime and night hours.

Other duties as per job responsibilities.

Job Requirements

Education: University Degree in Computer Science, Electronic Engineering, Information Technology or similar.

Experience: At least 3 -5 years of previous experience in the Telecommunication area, preferable experience in CRM, work order processing and second-level support.

Required Skills: Proven experience with rest API in a professional setting. Proficiency in managing and optimizing MySQL and Oracle queries. Hands-on experience with Docker and Kubernetes for containerization and orchestration. Familiarity with SAP and module management. Strong analytical and problem-solving skills to troubleshoot and resolve technical issues. Excellent command of the English language. Excellent communication skills, both written and verbal. Ability to work collaboratively in a team environment. High attention to detail and accuracy in all aspects of work. Willingness to stay updated with the latest CRM technologies and best practices. Ability to adapt to changing business needs and technical requirements. Relevant certifications in CRM, database management, or SAP modules.

Check what the job entails, and submit your application. Please be thorough in reading all the abovementioned duties and specifications for the available positions, as well as researching things which are related but not mentioned above.

Deadline: 10/10/2025

Apply Now!