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Job Positions

B2B Sales Operations Specialist

General Information

Country: Albania

Company HQ: Tirane

Job location: Tirane

Overall description of the company: A place where change means opportunity for progress and innovation. A place where people with the ambition for peak performance can go beyond what is today and create what is tomorrow.
Work and grow with “ONE”!

Purpose of Position: Support the Enterprise Sales section activities, to provide a quality before and after sales service, corresponding to the needs of business customers, contributing to their retention and enterprise growth database. In addition, she/he is responsible for data collection related to enterprise key accounts managers requests, operational data investigation and reporting of business sales/activities related figures.

Key Responsibilities:

Administrates office processes such as all requests related to before and after sales services, tariff upgrades/downgrades, order records, equipment supplies, preparation of customer loyalty/activation contracts, to facilitate the services sought by customers.

Manages all the requests of business customers disconnections coming from all channels (customer care; shops and direct sales), serving as focal point for business segment.

Administrates the process of adjustment for business customers and follow up the implementation of the adjustment.

Administrates the discount application procedure and follow up the accurate and in-time the agreed discounts. Monitors the budget consumption of each contract of business customers.

Monitors the original contracts (for acquisition and retention) process.

Support business key account managers/SPVs to plan a service level approach based on account revenues /size/ potential.

Support business key account managers/SPVs for any request on customer’s details, such as tariffs, payment behavior, profitability analyse and others.

Other duties as needed.

Job Requirements

Education: University Degree;

Experience: 1 year work experience in a relative functional area;

Required Skills: Sales drive; Very good command of English language and Microsoft Office package; Metrics, Data analysis and reporting skills; Self-confidence, ability to work independently and as a team; Excellent communication skills; Credibility and confidentiality.

Check what the job entails, and submit your application. Please be thorough in reading all the abovementioned duties and specifications for the available positions, as well as researching things which are related but not mentioned above.

Deadline: 10/09/2025

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