Head of B2C Customer Care and Experience Department
General Information
Albania
Tirane
Tirane
A place where change means opportunity for progress and innovation. A place where people with the ambition for peak performance can go beyond what is today and create what is tomorrow.
Work and grow with “ONE”!
A Leading position within the organizational structure of One Albania, directly reporting to the Chief Commercial Consumer as N-2 level, managing a team of more than 70 employees. Responsible for overseeing and managing all aspects of the customer care department to provide excellent customer service and to promote this idea throughout the organization.
Key Responsibilities:
Job Requirements
University Degree, preferably in Marketing, Business Administration, Human Resources, Communication, Operations management or other related fields.
A least 10 years of proven working experience as a Customer Service, Retail, Marketing, CRM, or any other related managerial position in commercial.
Customer service and Customer Centric orientation, equipped with strong administration, reporting and monitoring skills. Excellent analytical, communication and coordination skills with a deep knowledge of management methods and techniques. Problem solving and support approach. Working knowledge of customer service software, databases, tools and awareness of industry’s latest technology trends and applications. Ability to think strategically to lead with a strong client-facing skills.
Check what the job entails, and submit your application. Please be thorough in reading all the abovementioned duties and specifications for the available positions, as well as researching things which are related but not mentioned above.
09/25/2024