Job Detail

Job Positions

Customer Complaints Specialist

General Information

Country: Albania

Company HQ: Tirane

Job location: Tirane

Overall description of the company: A place where change means opportunity for progress and innovation. A place where people with the ambition for peak performance can go beyond what is today and create what is tomorrow.
Work and grow with “ONE”!

Purpose of Position: Provide excellent customer support, by handling and resolving complaints in compliance with customer agreements, products T&C and company objective for a best quality of service.

Key Responsibilities:

Effectively and accurately investigate complaints & requests within set timescales.

Ensure all complaints & requests logs are registered & are kept updated with all required information and actions taken.

Strictly monitor the KPIs set for customer issue resolution and address any obstacles.

Provide reports as appropriate both to internal and external usage Make outbound calls to inform the customer and preparing needed written responses.

Report to direct superior any problems and look after for a valid and on time solution.

Assist the direct superior in any related request.

Forward customer requests/ complains/ problems through SR.

Interact with technical group through SR for solving customer's technical problems.

Other duties as per job responsibilities.

Job Requirements

Education: University Degree.

Experience: At least 1 (one) year of related experience.

Required Skills: Very good knowledge of Microsoft Office Package, very good knowledge of ONE fix and mobile services, offers. Very good Excellent analytical and problem-solving skills, Able to work with minimal supervision, Demonstrable accuracy skills, Ability to take communication and formal writing skills, Very good knowledge of English language, Ability to multi-task, prioritize and meet deadlines, initiatives, Confidentiality, Team spirit.

Check what the job entails, and submit your application. Please be thorough in reading all the abovementioned duties and specifications for the available positions, as well as researching things which are related but not mentioned above.

Deadline: 10/02/2023

Apply Now!